Workflow And Reengineering International Association


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Excellence in Practice, Volume III
Innovation and Excellence in Workflow/Process Management and Document/Knowledge Management

Published 2000

Author: Layna Fischer
ISBN: 09640233-8-5
Pages: 360

Price: US $50.00
Size: 7" x 10"

Quality laminated hardcover. Illustrations, charts, references, appendices, bibliography, index.

The Criteria for the case studies in this book. 
Each received an  Excellence in Workflow Award based on the the following:

Table of Contents

Guest Chapters

To add depth and meaning to the case studies, leading industry analysts and experts were invited to contribute chapters from their respective perspectives. 


Streamline Your Business Processes With Workflow and Extranet Solutions 

 Technologies for the Virtual Enterprise

Process Support

The Workflow Market  in 1999 and Beyond

The Case Studies

We, at Giga Information Group and WARIA, are most fortunate to have read all the submissions for the Excellence Awards—not just the Gold and Silver winners. Having combed through hundreds of submissions over the years across many countries and continents, we can clearly discern patterns in how companies achieve excellence. While not all companies share each and every characteristic, there is enough commonality to detect distinct paths for achieving excellence. When several of these characteristics are combined in a single installation, they often result in visionary companies moving the competitive goalposts for their industries, as you will read in the following case studies:


Readers of these detailed case studies can find out more about:



About the Author:
Layna Fischer is author of highly acclaimed of the Excellence in Practice Series and editor of the best-selling series New Tools for New Times: The Workflow Paradigm and New Tools for New Times: Electronic Commerce.
She is also chair of WARIA, the Workflow And Reengineering International Association and co-director of the annual Giga Information Group Business Process and Knowledge Management Conferences in the USA and Europe.
Ms. Fischer was a senior editor of a leading computer publication for four years and has been involved in international computer journalism and publishing for over 15 years.


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Last modified: July 15, 2014