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Successful Strategies
for Collaboration
and Knowledge Management |
Intensive hands-on
training
in how to successfully implement
collaboration and knowledge management projects
Two days
Complete our online registration form and we'll
keep you posted on the nest workshop.
This workshop for business and technical managers gives you an introduction to the
quickly evolving world of collaboration and knowledge management. The focus is on the
integration of technologies for electronic collaboration and knowledge management with the
cultural, economic and management factors that can make or break these projects. This
overview seminar will give you practical information on what challenges in your
organization are appropriate for these new technologies, and how to successfully implement
collaboration projects.
It also looks in great detail at many of the sub-technologies that make up the
marketplace for electronic collaboration and knowledge management. This workshop has a
variety of exercises to help you do a quick collaborative benchmark on your organization
as well as learning how eight companies that are "great collaborators" share
knowledge and beat their competitors.
Learn about future trends, and how your organization can take advantage of these
emerging technologies to cut cycle times, get products to market faster and manage
distributed teams and projects in a virtual way. Find out the secrets to getting
management buy-in and how to "mobilize" everyone to make a pilot project
successful.
| Presented
by: Collaborative Strategies |
|
Sponsored by:
Workflow And
Reengineering International Association
http://www.waria.com |
When and Where:
Currently
available for private or in house training.
Complete our
online registration form and we'll keep you
posted on the nest workshop.
Register
ONLINE or call 1-800-74 WARIA
(800 749 2742) or 954 782 3376.
email: waria@waria.com. |
Course Materials:
Each student will receive a copy of the book
Groupware: Collaborative Strategies for Corporate LANs and the Intranet and a copy of
all visuals and case study materials.
Course Leader: David Coleman, the founder and Managing Director of
Collaborative Strategies.
Earn 1.2 CUEs (Continuing Education
Units). |
Early Bird Special Offer:
Register by
six weeks in advance of any workshop and receive a free copy of Excellence
in Practice: Innovation and Excellence in Workflow and Imaging by Layna Fischer,
WARIA Chair. (Retail price $50.00) (Read first chapter at http://www.waria.com/eip-intro.html) |
WARIA and Government Agency Discounts:
The fourth person on your team is
FREE.
If you belong to WARIA
or if you work for a government agency, you enjoy 10% discount! |
Questions about whether
this course is right for you?
Feel free to contact the course leader, David
Coleman, directly at 415-282-9197.
Workshop Outline
Section 1- What is Electronic Collaboration?
Definitions of collaboration, groupware, knowledge management, etc.
The co-evolution of culture and technologies for collaboration
The 4 C’s of electronic collaboration and knowledge sharing
What are the 6 components of knowledge management?
Enabling technologies for collaboration and knowledge management
The role of the internet, intranets and extranets
Motivation for using collaborative tools
Benefits of standards, emerging standards
Register ONLINE
or call 1-800-74 WARIA (800 749.2742).
Register six weeks ahead of any workshop for the Early Bird Special |
Section 2- Taxonomies for collaboration and Knowledge Management
12 categories and examples of collaborative tools,
Categorization of knowledge management tools
What are the services offered in these areas
Section 3- Data conferencing on the LAN and the Web
5 levels of interaction and appropriate technologies
Business Drivers for these technologies
Cultural barriers for these technologies for collaboration and real time knowledge
sharing
Economic benefits
Research results
Section 4-Web-based Workflow
3 classes of workflow products
Sample processes and optimization
Using workflow on the web to build customer intimacy
Section 5- Web- based project management
Issues in managing distributed projects
Virtual project environments and case studies
Feature/Function Analysis of high-end tools
Register ONLINE
or call 1-800-74 WARIA (800 749.2742).
Register six weeks ahead of any workshop for the Early Bird Special |
Section 6- Market Trends
The market for collaborative tools
The market for knowledge management
Videoconferencing market, Workflow market, document management market growth trends
Section 7- Collaboration on I’Nets
Research results from Merrill Lynch study 100 CIO’s
How do people use collaborative technologies on the Internet and Intranet
Methodology
Research Results
Analysis of the data and trends
Security issues (exercise)
Notes vs. the Web (or is it?)
Section 7- Reengineering, BPR and electronic collaboration
Reengineering imposing control over chaos
What is de-engineering and why does it work better
What are the technologies that support it
How to support dissipative structures
Why re-engineering does not work
How fishnet organizations work
Chaos theory, quantum physics and self organizing systems
Two examples, HP and Oticon
Section 8- Collaborative Benchmarking Methodology (workshop)
Why do Collaborative Benchmarking?
Internal vs. External Benchmarking
Establishing metrics, what is the level of knowledge sharing?
Benchmarking exercise
How you can use this data
Identifying km or collaboration opportunities
How to get stakeholder alignment (tools and methodologies)
How to use the Business Transformation Game
10 rules for a successful pilot project
Implementation, mobilization, and scaling up for the enterprise
Average scores for US companies, Asian companies, European companies
Methodology, who did we benchmark and why?
How does an internal benchmark differ from and external benchmark
Register ONLINE
or call 1-800-74 WARIA (800 749.2742).
Register six weeks ahead of any workshop for the Early Bird Special |
Section 9- Benchmarking some of the Best!
HP, Cisco, Microsoft, SeaLand, Eli Lilly, Arthur Andersen, Shell Oil, Texas Instruments
Why were these companies successful with collaboration and knowledge management?
Section 10- Case Studies in collaboration and Knowledge Management
Oticon, Reengineering for Better Customer Service
Chase Manhattan Bank- An Early Notes User- Lessons Learned
Price Waterhouse- What not to do with Notes
Bank of Montreal- Commercial Banking Customer Service
AC&H company uses knowledge management
Section 11- Today’s Knowledge- Based Businesses
How do I get started with KM
Where should I look for the best area’s in my organization for KM?
Tacit vs. Explicit knowledge
Knowledge and the learning organization
Successful support for the product development process
The Congo Dam Project
Who is using KM technologies/methodologies
Why should I share? Recognition and Reward structures
Case studies- British Petroleum, British Telecom, others
Section 12- Future directions
The role of MUDs and MOOs in collaboration
Collaboration and KM in the gaming space
Supporting distributed projects in a virtual environment
Supporting intelligent searches and competitive intelligence on the web
Supporting mobile workers or virtual workers
How are physical environments evolving to support collaboration
Overall architecture for knowledge flow in a collaborative project
The evolution to the extranet, using extranets for customer intimacy
Why technology is not enough!
Register ONLINE
or call 1-800-74 WARIA (800 749.2742).
Register six weeks ahead of any workshop for the Early Bird Special |
About Your Course Leader:
 |
David Coleman
is the founder and Managing Director of Collaborative Strategies a San Francisco-based
management consulting firm focused on electronic collaboration and knowledge management.
He has been involved with groupware and collaborative technologies since 1990 and is the
author/editor of Groupware Technologies and Applications (Prentice-Hall, 1995) and
the Groupware: Collaborative Strategies for Corporate LANs and the Intranet (June,
1997). His third book, Knowledge Nets is in progress, and should be published early
in 1999. |
He also was the founder and conference chairman for
the GroupWare '92-95 conferences that were held in San Jose, Boston, and London on an
annual basis. Mr. Coleman was the editor and publisher of GroupTalk, the newsletter
of workgroup computing and was the founding editor of Virtual Workgroups Magazine,
and a columnist for DVC (the magazines newest incarnation). He also writes a
monthly column on groupware for Computer Reseller News, and for MainSpring
(an on-line resource for intranet and web developers). Mr. Coleman has written for many
trade and business publications such as Network World, Datamation, Fortune,
and is a frequent public speaker worldwide.
Mr. Coleman has done consulting for groupware and knowledge management vendors on
product marketing, positioning, market research and competitive analysis, and he works
with, advises and sits on the board of directors for several of start up firms in this
area. He has also had broad experience working with clients who are implementing
groupware, or knowledge sharing strategies. For these clients Collaborative Strategies
provides the ability to do a collaborative assessment and can benchmark the organization
for readiness for electronic collaboration and knowledge management as well as aiding in
tool selection and dealing with the human factors involved in a successful groupware
project. Mr. Coleman can be contacted directly at 415-282-9197, or at
davidc@collaborate.com, and more information on collaboration, knowledge management and
Collaborative Strategies can be found at http://www.collaborate.com.
|
Registration Fee: $895.00 Fee includes
- Continental breakfast every day.
Book: Groupware:
Collaborative Strategies for Corporate LANs and the Intranet (June 1997)
All course
materials and visuals
Graduation Certificates -- equivalent to 1.2 CEUs (Continuing
Education Units)
Register ONLINE
or call 1-800-74 WARIA (800 749 2742).
Register six weeks ahead of any workshop for the
Early Bird Special |
Return to WARIA Home Page |
WARIA events calendar |
For more information on this or any workshop contact:
Claire Busch
WARIA Academy
Tel: 954-782-3376
Fax: 954-782-6365
waria@waria.com
| |
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