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Other WARIA Workshops

Business Process Analysis
and Improvement

Intensive hands-on training in how to successfully
analyze, model, communicate and improve business processes
 

This workshop is essential for information systems management, practitioners, business professionals, consultants and advanced graduate students.

This workshop's emphasis is on the gathering and specifying of Business Requirements for data and the processing acting on that data as it flows through a system or systems (manual or automated). This Process Analysis effort is the most critical activity in any project. The inability to specify and communicate these correct Business Requirements can lead to a canceled project or a bad system. This is regardless of good system design or implementation methods.

Next workshop: Fall 2001
If you want to be notified when the next workshop becomes available, please send us your contact details on our registration form. There is no obligation for you to attend, however, if you need to change your schedule later.

Presented by: Logical Conclusions, Inc

Sponsored by:
Workflow And Reengineering International Association

http://www.waria.com

When and Where:
Complete our online registration form and we'll keep you posted on the nest workshop.

Location:: To be advised.

Register ONLINE or call 1-800-74 WARIA
(800 749 2742) or 954 782 3376.
email: waria@waria.com.

Course Materials:
Each student will receive a copy of the book Creating Customer Focused Organizations and a copy of all visuals and case study materials.

Course Leader: Brian Dickinson, President of Logical Conclusions, Inc., a Business Engineering consulting company serving government agencies and major corporations.

Earn 4.0 CUEs (Continuing Education Units).

Early Bird Special Offer:
Register six weeks before any workshop and receive a free copy of Excellence in Practice: Innovation and Excellence in Workflow and Imaging by Layna Fischer, WARIA Chair. (Retail price $50.00) (Read first chapter at http://www.waria.com/eip-intro.html)
WARIA and Government Agency Discounts:
The fourth person on your team is FREE.

If you belong to WARIA or if you work for a government agency or non-profit association, you enjoy a huge 25% discount!


Workshop Description

Communication between the Business Policy Owners and the Process Analyst is obviously most critical during the analysis stage. Business Process Analysis draws heavily on graphical as well as textual documentation (models) to assist in this critical requirements-gathering activity. Because we can't see analysis (although we can easily see design and implementation aspects), we need models to help us convey the Business Requirements. One widely accepted and applicable model for Process Analysis is a Data Flow Diagram that graphically represents a system as Data Flows, Processes, Data Stores, and External Interfaces.

For validation of the analysis Process Specification, this workshop presents its contents in an unambiguous, non-technical, jargon-free manner. We use exercises and case studies to show the importance of deriving a logical view of data flowing through an organization (or a portion of an organization). This logical view removes any design characteristics for procedures, jobs, departments, etc. and macros, programs, sub-systems, systems, etc. that may be in place today so that they do not corrupt the new design of systems.

The major focus of logical modeling is to derive a Business Event Partitioned Model that reflects the most customer-oriented, stable, and maintainable view of the business policy. This Business Event Partitioned model will flow naturally into the complete organizational view systems and on into systems design.

Learn how to:

  • Ensure you have identified your true, mission critical core business processes
  • Eliminate converting up to 40% of your data
  • Eliminate up to 40% of the processing (reducing the complexity of your system rewrite efforts)
  • Build systems that will withstand the test of time (make technology changes that won't affect your business and make business changes that won't be affected by technology changes)
  • Recognize the limiting industrial-age structures and processes that bind your business to the past.
  • Use your YEAR 2000 budget to engineer your mission critical business process at the same time as your Y2K processes.

Questions about whether this course is right for you?
Feel free to contact the course leader,
Brian Dickinson, directly at 916-546-2546.


What to bring along

If you bring your own organization charts, business operation flowcharts, project plans, and system specifications, you can produce process analysis diagrams for your project during the workshop.

For maximum benefit, bring three or four colleagues or customers so that you can work as a team. You will be taking back real solutions to your own projects and problems, not theories and other people's case studies. (Remember - every fourth person on your team is free!)


Seminar Outline

    Section 1 - A Common Platform of Understanding

  • A History of Analysis
  • Definitions of Key Terms
  • A High-level View of the Development Life Cycle
  • Analysis Needs to Be Done on Every Project
  • Why Do Re-Engineering?

    Section 2 - Dis-Covering the Real Business

  • Business Archaeology
  • Business Process Overgrowth
  • Business Data Overgrowth
  • Organizational/Systemic Overgrowth

 

Register ONLINE or call 1-800-74 WARIA (800 749.2742).
Register six weeks ahead of any workshop for the Early Bird Special

    Section 3 - The Nature of Systems

  • Everything You See Is a Design
  • Fundamental Characteristics of Systems
  • Stimulus/Response Partitioning
  • An Example of System Design
  • Models for Analysis
  • Process-Oriented Models
  • Data-Oriented Models
  • Process and Data Oriented Models
  • A Sample Model of a System

    Section 4 - Overview of Process Analysis

  • Definition of Business Process Analysis
  • The Context of Business Process Analysis
  • Tools for the Process Analyst
  • Definition and Samples of Data Flow Diagrams
  • Definition and Sample Data Dictionary
  • Definition and Sample Process Specification
  • Sample Complete Process Analysis Specification
  • Detailed View of Process Analysis Methodology
  • Separating Analysis/Design and Current/New Issues

    Section 5 - Detailed Business Process Modeling

  • Using DFDs to Model Business /System Issues
  • Modeling External Interfaces
  • Modeling Data and Control Flows
  • Modeling Stimulating and Response Flows
  • Modeling Converging and Diverging Data Flows
  • Modeling Processing and Stored Data
  • Behavior Rules of Symbols
  • Correct Data Flow Naming
  • Correct Process Naming
  • A Sample Detailed DFD
  • The Best Way to Draw a Data Flow Diagram

    Section 6 - Business Event Modeling

  • Business Event Definitions
  • Classical vs. Business Event Partitioning
  • What Constitutes a Total Business Event
  • Sample Business Event Partitioned DFD
  • Separating Business Events
  • Types of Events
  • A High-level View of the Business Event Methodology
  • Business Event Partitioning vs. Human or Computer Partitioning
  • Data Cohesion vs. Data Conservation of Business Events
  • Benefits of the Business Event Methodology

    Section 7 - Decomposing & Partitioning Business Events

  • Handling Complex Systems
  • Naming Levels of Data and Processing
  • The Lowest Level Process Model
  • Unnecessary Process Detail
  • Logical Analysis Leveling
  • Physical Design Leveling

    Section 8 - Defining the Data - Data Dictionary

  • Defining the Data
  • Physical vs. Logical Data Definitions
  • Data Dictionary Notation
  • Complex Definitions and Clarifying Notation
  • Defining Data Elements
  • Data Element Specification
  • Physical/Logical Issues of Data
  • Beware of Pre-Printed Forms
  • Consistent Data Element Naming
  • Sample Standard Naming Convention

Register ONLINE or call 1-800-74 WARIA (800 749.2742).
Register six weeks ahead of any workshop for the Early Bird Special

    Section 9 - The Need for Stored Data

  • What Data Needs to Be Stored
  • Problems with Old Data Stores
  • Unnecessary/Redundant Stored Data
  • Information Requirements from the Old Design
  • Matching Process and Information Analysis

 

    Section 10 - Overview of Information Analysis

  • Definition of Information Analysis
  • The Context of Information Analysis
  • Tools for the Information Analyst
  • Definition and Samples of an Information Model
  • Definition and Sample of an Entity
  • Definition and Sample of a Relationship
  • Definition and Sample of a Data Element (Attribute)
  • Sample Complete Information Analysis Specification
  • Detailed View of Information Analysis Methodology
  • Separating Analysis/Design and Current/New Issues

    Section 11 - Defining the Processes - Process Specifications

  • Specifying Data Transformations in Process Specifications
  • Methods of Specification
  • Recording Business Policy
  • Overcoming Complex Logic
  • Decision Tables
  • Sample Decision Table Results
  • Structured English

 

    Section 12 - The Logical Conclusion

  • The Ultimate Business Issue
  • Seamless Business Boundaries
  • Strategic Planning Via Business Events
  • True Efficiency Results from Reusability
  • Summary of Analysis Activity
  • The Bounded New Logical Model
  • Sample Beginnings of Design
  • The Analysis Specification IS the Business
  • The Essential Corporate Library
  • Data Conservation Across the Organization
  • Re-Engineering the Organization

About your Course Leader:

Brian Dickinson is the President of Logical Conclusions, Inc., a Business Engineering consulting company serving government agencies and major corporations. He has personally helped with many successful Business Engineering and Reengineering efforts at major companies. In addition, for the last two years he has contributed to Vice President Al Gore's program to reengineer the government. Brian is also an active participant in the Citizen Ambassador Program.

He has represented the U.S. in China and Russia. He has over 30 years of experience teaching and consulting in business systems and data processing. Brian has consulted and taught globally on the subjects of Software and Information Engineering, Quality Project Management, Business Reengineering, and Customer Focused Engineering.

Registration Fee: Please see online registration form

Fee includes

  • Continental breakfast every day.
  • BPA Book Creating Customer Focused Organizations (1998) and visuals
  • Graduation Certificates -- equivalent up to 4.0 CEUs (Continuing Education Units)

Register ONLINE or call 1-800-74 WARIA (800 749 2742).
Register six weeks ahead of any workshop for the Early Bird Special

Return to WARIA Home Page

Return to WARIA events calendar

For more information on this or any workshop contact:

Claire Busch
WARIA Academy
Tel: 954-782-3376
Fax: 954-782-6365
waria@waria.com


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