Workflow And Reengineering International Association

Senior level Manager with a strong capability to bring about higher levels of strategic advantage, quality, and customer satisfaction through the use of information technology and a disciplined approach to process improvement. Broad-based experience in all areas of quality management, business reengineering, and information systems, with a proven ability to achieve high impact results with multi-functional teams.

Corporate Quality Manager (2/97-12/97)

Responsible for Corporate Quality for all of Brite Voice Systems worldwide. Redefined quality strategy/plans to integrate quality into business and operational management processes.

• Focused on reengineering management processes to integrate the efforts of numerous geographically dispersed organizations and to significantly improve operational effectiveness.
• Created worldwide internal intranet for sharing and managing information using Lotus Notes "Domino" software to improve efficiency and productivity

Director; Quality, Methodology, and Tools (12/95-Present)

Responsible for Quality Management and Process Improvement for Brite’s Canton, MA facility and Central Engineering organization.

• Managed ISO 9001 Certification program for Canton facility and developed new engineering methodology designed for Tickit certification (Certification Audit Successfully Completed)
• Developed new engineering development process based on concurrent development and worldwide corporate product/project release process to improve product management, quality, and time-to-market for new products

Motorola Information Systems Group 1993-1995

Manager, Customer Satisfaction Programs (2/95-12/95)

Directly managed five people engaged in customer satisfaction measurement, business process consulting, and developing/facilitating high performance quality teams.

• Re-oriented and focused the program to realign with new business direction and indirect channels distribution strategy and significantly increased the impact of the overall program.
• Developed new Lotus Notes applications to improve cycle time and effectiveness of proceses for managing customer satisfaction.

Principal Program Manager (5/93-2/95)

Led teams in the development and management of large customer opportunities for large complex networks involving both WAN and LAN networking technologies.

Digital Equipment Corporation 1974-1992

Program Manager/Group Marketing Manager (1989-12/92)

Managed program teams implementing systems integration projects requiring expertise in database design, transaction processing, and systems architecture with a focus on the cellular telephone industry. Developed and implemented a marketing strategy for professional services to support re-engineering and systems migration providing direct revenues of over $50 million.

Completed systems integration projects at Contel and Cellular One that resulted in over $5M in revenue, exceeded performance expectations by over 200%, dramatically improved customer satisfaction, and reversed decisions to convert to another platform.

Marketing Executive, Channels Marketing (1987-89)

Planned, developed, and negotiated complex business relationships with VARs, distributors, independent software vendors, and marketing partners and managed strategic investments in new accounts growing Digital's overall market share in the telecommunications industry.

Group Marketing Manager (1983-87)

Developed and managed direct marketing program and managed five marketing professionals including product managers, program managers, and sales development personnel. Grew the business from $10 million to almost $200 million in three years and developed new approaches for sales of complex products through catalog sales, direct mail, and telemarketing.

Engineering Manager (1979-83)

Managed organization of 10-15 hardware and software engineers.

Senior Applications Engineer/Senior Engineer (1974-79)

Designed, developed, and managed products and projects for specialized customer applications.

Technical Director, Communications Systems Engrg Group
USAF Electronic Systems Division, Hanscom AFB, Mass.

Led a group of engineers involved in systems analysis of major USAF communications systems.

Certificate of Advanced Study in Business Babson College (Currently Enrolled)
(Focused on Business Process Reengineering)

Corporate Strategic Planning Program MIT, Sloan School of Business (1988)

Executive Effectiveness Course American Management Association (1984)

M.B.A. Northeastern University (1982)

M.S.E.E. Southern Methodist University (1971)

B.S. United States Air Force Academy (1967)

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Last modified: July 18, 2007