New Tools for New Times:
The Workflow Paradigm,
The Impact of Information Technology on
Business Process Reengineering
"Great way to grasp quickly what workflow automation really means—from the top," Mike Sullivan, President, TekTools Inc., California.
"The information contained in the appendices makes it a really useful reference book," Hugh Makgill, Makgill Project Management Ltd., New Zealand.
"This book provides a much-needed roadmap to the current state of the workflow world, going all the way from high-level descriptions on the need for workflow down to specific case studies and provides a way for the reader to grasp some of the impact of this new computing paradigm," Michael Squires, Senior Staff Architect, Sequent Computer Systems, Oregon.
"The Workflow Paradigm revolutionizes our whole understanding of the concept of work." Michael Wolff, Michael Wolff Associates, Scotland.
"This book is more concise and practical than the other 123 books and articles on BPR that I've read over the past several years," Ron Cannon, Management Consultant, New Jersey.
"We are very young in bpr at present and it is my job to push the concepts forward. To date I have found your book invaluable and have already put together a migration discussion document to take us forward." Graham Smith, Head of Systems and Methods, Materials Department, Brunei Shell Petroleum, Sudan.
"This book brings my students up to speed really quickly on BPR. It provides an excellent introduction to this new paradigm," Eldridge Huntington, Adjunct Professor, School of Management, California State University.
Table of Contents
Workflow Management Standards and Interoperability
Reengineering the Business Process
Case Study: George Mason University
Growing the Smart Organization
Human and Organizational Issues
Case Study: American President Lines
Work Reengineering and Workflows: Comparative Methods
Case Study: Logicon Software Engineering
Managing Technological Change
Automating the Business Environment
Case Study: Dow Corning
Case Study: Grampian Regional Council
Perspectives on Workflow
The Work Management Market
Groupware and Workflow: The European Perspective
A Three-Step Process to Workflow Automation
Workflow and Electronic Commerce
Identifying Emerging Technologies
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